Privacy Policy

A Legal Disclaimer

Effective Date: May 2025
Jurisdiction: Canada

This Privacy Policy explains how BG Distribution (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website at shop.bgdistribution.ca (the “Website”) and use our related services.

By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

1. Our Commitment to Your Privacy
We are committed to safeguarding your privacy and handling your personal information in a manner that complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial laws including Québec’s Law 25.

2. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Account Details: Username, password (encrypted), profile information
Transactional Information: Purchases, payment details (handled securely by third-party processors)
Usage Data: IP address, browser type, operating system, pages visited, and referring URL
Cookies and Tracking Technologies: To improve user experience and analyze traffic

We do not knowingly collect personal information from individuals under the age of majority in their province or territory.

3. How We Use Your Information
We use your personal information for the following purposes:

To provide and personalize our services
To process payments and manage transactions
To respond to inquiries and support requests
To send important service updates or administrative messages
To offer promotions, newsletters, or marketing content (with consent)
To analyze usage patterns and improve our Website and offerings
To comply with legal or regulatory obligations

4. Consent
We collect, use, and disclose your personal information only with your consent or as permitted by law. By providing your personal information, you consent to our use of it in accordance with this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us (see Section 10).

5. Sharing Your Information
We do not sell your personal information. We may share it in the following cases:

With service providers who help us operate the Website (e.g., hosting, payment processing)
With legal authorities if required by law or to protect our legal rights
In the event of a business transaction such as a merger or acquisition (with notice to you if required)

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes stated above or to comply with legal obligations.
When no longer required, we securely delete or anonymize your personal data.

7. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords.

8. Your Rights
You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw your consent (subject to restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority

To exercise your rights, contact us using the details in Section 10.

9. Cookies and Tracking Technologies
We use cookies and similar technologies to:

Remember your preferences
Enable basic website functionality
Analyze usage and improve performance
Provide targeted advertising (with consent)

You can manage your cookie preferences in your browser settings. Some features may not work properly if you disable cookies.

10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top. Your continued use of the Website after changes are posted signifies your acceptance of the updated policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: shop@bgdistribution.ca.